Serving It Right - Implementing Responsible Beverage Service. Now that you have read through the material for this section, test your knowledge with the following activities. If you have difficulty, go back to the relevant page(s) to review the information presented. Case Studies. Select a case study for review. How did teamwork help in discovering the fake ID?
Brian felt the ID for possible alterations; he observed all the information on the ID; and he asked the man for his street address, date of birth and his height to confirm the information on the ID. He also asked the man for his signature so the ID could be verified. The employee observed suspicious behaviour and language in the parking lot as he was coming to work and passed the information on to Brian the doorman. Discussion Questions. How should the maitre d’ Robert handle this situation?
Robert should privately and discreetly reinforce that legally the establishment is responsible to discontinue service if a patron reaches a state of intoxication. He should explain that he is reducing the establishment. Tina interrupts, “Well, I can’t believe your server has told us we can’t have any more wine.” Robert replies, “That’s right, I’m afraid that we cannot serve you any more.
Icon issue12, Author: ICON Okanagan., private retail liquor stores, select VQA wine shops and select British Columbia Liquor Distribution Branch stores. The AXS Cookie Policy. This website, like most others, uses cookies in order to give you a great online experience. By continuing to use our website you accept to our. The Consultation Process (by John Yap). Alcohol can be consumed safely but our Liquor Act needs to provide the structure to.
BC’s Responsible Beverage Service Program Distributed by go2. A liquor establishment is not responsible for the actions of an. Population Health: Behavioral and. Education is a driving force at each ecological level.
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We just want you to get home safely, and we would be happy to call you a taxi on the house to make sure you get home safely.” Alice says to her friend, “Aw. Let’s take the taxi to my place. I have some cabernet we could drink. No one can cut us off there.” Robert calls Acme Cabs for the ladies and walks them out to the taxi. Discussion Questions. How was teamwork effective in this intervention? The busboy spoke to Jennifer regarding his concern.
Jennifer communicated the situation to Robert. As the backup, Robert intervened when Jennifer needed assistance.
How would you fill out an incident report for this situation? Fill out the incident report in the Resources section. Questions to ask at work. Are all staff trained and regularly updated on the house policy?
What situations result in most of our problems with intoxicated patrons? Who is responsible for door control and checking for ID at our establishment? Are we aware of our house policy regarding steps for discontinuing service to an intoxicated guest? Have we practised effective dialogues for discontinuing service? Do we know where the incident log is located, and do we know how to fill it out properly? What alternate transportation options are available in our neighbourhood? Key terms review.
Alternative transportation is finding another way home for an intoxicated patron who drove to your establishment. The goal is to prevent the guest from driving drunk. Alternatives could include a taxi, a ride home with a sober friend or calling someone to pick the guest up.
Binge drinking is the consumption of an excessive amount of alcohol in a short period of time. A Designated Driver program is a program offering free or discounted food and/or non- alcoholic drinks for the person in a group who has agreed to drive and not drink any alcohol. A house policy is a comprehensive set of policies for responsible beverage service specially created for an establishment by the manager or licensee. An incident report is a written record of any event that has occurred in an establishment that could result in future legal action. Intervention is when a server, manager or licensee ensures that service to an intoxicated patron is discontinued and that the guest gets home safely.
Quick review. List three ways to identify fraudulent ID. List two types of activity that indicate customers at a liquor store are purchasing for minors. List three tactics to help create a pleasant and professional environment in a licensed establishment. Give an example of an effective way to refuse service to an intoxicated customer. List the important details to include in an incident log.